I’m a service designer and design researcher with roots in India. I’m driven by the belief that design can restore dignity, build trust, and create more inclusive systems.

For over a decade, I’ve helped organizations across healthcare, technology, humanitarian, and social-impact sectors translate complexity into clarity, with actionable insights, resonant narratives, and seamless experiences. At present, I lead Service Design & Experience Strategy at Advocate Health, one of the largest health systems in the US, where I focus on health equity and shape accessible, dignified experiences for patients and care teams.

Previously:

• Service & Experience Design Manager at Feeding America (Chicago) 
  
• Design & Research Consultant for United Nations Development Program (Bangkok), Planned Parenthood (New York), Greater Good Studio/Girl Scouts, and Acquia
  
• Design Strategy Fellow at UNICEF (New York)
• Graduate Research Assistant - Experience Design at The New School (New York)
• Communication Design Lead at WWF-India (New Delhi).  

Outside of work, I enjoy scenic hikes, energizing barre classes, insightful non-fiction, and thoughtful films and shows. 

Say hello — chhavicjain@gmail.com